Shipping Policy

Last updated: September 2026

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been dispatched, you will receive shipping confirmation and tracking information.

Shipping Availability

ETHARO currently offers standard international shipping to the United States, Australia, New Zealand, Singapore, the United Arab Emirates, and Saudi Arabia.

A destination is considered available only if it can be selected at checkout for the products in your cart and the delivery address entered. Additional destinations may be added as our logistics network expands.

The rates and delivery estimates below apply to the destinations expressly listed in this policy. If a future destination is offered under different shipping terms, the applicable rate and any destination-specific notice will be shown before payment.

Shipping Rates

Order Value	Standard Shipping
Under $59 USD	$7.99 USD
$59 USD or more	Free Shipping

Unless a different rate is shown at checkout, the rates above apply to all currently supported destinations listed in this policy.

The free shipping threshold is calculated from the merchandise subtotal after discounts and before shipping charges, taxes, duties, or other government-imposed charges.

Shipping rates apply per order to one delivery address. Splitting an order into multiple parcels for logistics or customs purposes will not create an additional ETHARO shipping charge.

Estimated Delivery

Estimated transit times begin after dispatch and do not include the 1–3 business day processing period.

Destination	Estimated Transit Time
United States	6–10 business days
Singapore	5–7 business days
Australia	6–12 business days
New Zealand	6–12 business days
United Arab Emirates	6–9 business days
Saudi Arabia	8–12 business days

Delivery times are estimates, not guaranteed delivery dates. Customs clearance, local carriers, public holidays, weather, peak shipping periods, remote-area service, or other events outside ETHARO’s reasonable control may cause delays.

Tracking

Orders are shipped using tracked delivery services whenever available.

Tracking information will be provided after dispatch. Please allow up to 24–72 hours for the first tracking update to appear.

International shipments may be transferred to a local postal or courier service for final delivery. Tracking events may therefore appear under more than one carrier.

Taxes, Duties & Import Charges

Taxes, duties, customs charges, and import or clearance fees vary by destination and by the shipping service used.

United Arab Emirates and Saudi Arabia. Under ETHARO’s current shipping arrangement, import VAT and included carrier or customs processing charges are handled by ETHARO through our logistics provider. No separate UAE or Saudi VAT is added at Shopify checkout unless a different customer-facing charge is clearly disclosed before payment.

Customs duties and other government-imposed charges are separate from import VAT. Where a charge has already been collected, prepaid, or otherwise handled by ETHARO or our logistics provider, it should not be charged to you again on delivery. If a destination requires a recipient payment that is not already handled by ETHARO, we will show the applicable information at checkout or communicate it before dispatch whenever reasonably possible. If an unexpected charge is requested on delivery and you believe it should already have been handled, please contact ETHARO before payment where practicable.

Shipping, customs, and tax arrangements may change if the destination, shipping method, customs procedure, or applicable requirements change. If a destination-specific requirement identified after checkout prevents shipment, requires additional customer information, or materially changes the fulfillment requirements, ETHARO will contact you before dispatch whenever reasonably possible. If the order cannot be shipped, the affected order or item(s) will be refunded.

Shipping Address & Delivery Restrictions

Please provide a complete recipient name, delivery address, postal code where applicable, and telephone number at checkout.

For deliveries to the United Arab Emirates and Saudi Arabia, P.O. Box addresses are not supported by our current shipping service. A complete physical delivery address and a valid local telephone number are required.

For Saudi Arabia, a valid National Short Address is also required for delivery. The Short Address consists of four letters followed by four numbers (for example, RAGI2929). Missing or invalid address information may delay dispatch, customs clearance, or delivery.

Some destinations or carriers may not support certain other address types, including military or diplomatic addresses, parcel lockers, remote postcodes, or other restricted locations. If the selected service cannot deliver to the address provided, we may ask for an alternative address before dispatch or cancel and refund the affected order.

If you notice an address error, contact us as soon as possible. Address changes cannot be guaranteed once an order has been dispatched or handed to the carrier.

Reasonable additional shipping, redelivery, return, or carrier costs may apply where a parcel must be resent or recovered because of an incorrect or incomplete address, refusal of delivery, repeated failed delivery attempts, or failure to collect the parcel, except where applicable law requires otherwise.

Product & Quantity Restrictions

International shipping availability may depend on the destination, product type, quantity, liquid volume, parcel characteristics, customs rules, and transportation restrictions.

The availability of a country at checkout does not guarantee that every product combination can be shipped through the same service. If an order requires a different eligible shipping method, split shipment, dispatch on separate days, or another fulfillment adjustment to comply with carrier or customs limits, ETHARO may make that adjustment at no additional shipping charge to you unless we contact you and obtain your agreement to a different charge. A split order may have separate tracking numbers.

If we cannot lawfully or operationally ship an item to your destination, we will contact you and refund the affected item or order.

Delayed, Lost or Damaged Orders

If your order has passed the estimated delivery window, please check the latest tracking information first.

If there has been no meaningful tracking update, the parcel appears to be lost, or the order arrives significantly damaged, please contact ETHARO through our Contact page as soon as reasonably possible.

For damaged parcels, please keep the shipping packaging, shipping label, product, and clear photographs of the damage while the case is being reviewed. Please do not dispose of the affected item unless ETHARO instructs you to do so.

We will investigate with the relevant shipping provider and provide an appropriate resolution in accordance with this policy and applicable consumer law.

Temporary processing adjustments

Processing times may occasionally be extended due to temporary operational or logistical circumstances. When this applies, the estimated delivery information shown on the product page will be adjusted accordingly.