Terms of Service

Last updated: September 2026

1. Overview

This website is operated by ETHARO. Throughout the site, the terms “we,” “us,” and “our” refer to ETHARO.

By visiting our website, creating an account, placing an order, or using any of our services, you agree to these Terms of Service and any additional policies referenced on this website.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use the website or place an order.

Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.

2. Eligibility and Use of the Website

You may use this website only for lawful purposes.

You must not use the website:

• for fraudulent or unlawful activities;
• to interfere with the security or operation of the website;
• to transmit malicious software or harmful code;
• to copy, scrape, reproduce, or commercially exploit website content without permission;
• to impersonate another person or provide false information.

We reserve the right to restrict or terminate access where misuse, fraud, abuse, or security risks are reasonably suspected.

3. Products and Product Information

ETHARO offers fragrance and lifestyle products including essential oils, reed diffusers, gift sets, and related products.

We make reasonable efforts to display product descriptions, photographs, colors, sizes, ingredients, packaging, and other information accurately. However, actual appearance may vary slightly due to lighting, screen settings, packaging updates, manufacturing batches, or natural variation.

Product images are for reference and presentation purposes.

Unless expressly stated otherwise, information provided on this website is for general product and lifestyle information only and is not intended as medical, therapeutic, or professional health advice.

Please follow all product-specific usage and safety instructions.

4. Prices

All prices are displayed in the currency shown on the website or at checkout.

Prices may change without prior notice.

Discounts, promotional offers, coupon codes, and other incentives may be subject to additional conditions and may be changed or withdrawn at any time unless otherwise stated.

Any applicable shipping charges, taxes, duties, or other charges will be displayed or communicated where required.

5. Orders

Submitting an order does not automatically mean that we have accepted it.

We may decline, cancel, or limit an order where reasonably necessary, including where:

• a product is unavailable;
• pricing or product information contains an obvious error;
• payment cannot be authorized;
• fraud or unusual activity is suspected;
• shipping to the destination is unavailable or restricted;
• applicable laws or carrier restrictions prevent fulfilment.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

You are responsible for ensuring that the information provided at checkout is complete and accurate.

6. Payment

Payment must be completed using one of the payment methods available at checkout.

Payments may be processed by independent third-party payment providers. Their own terms, privacy policies, fraud-prevention measures, and processing requirements may also apply.

ETHARO does not directly store complete payment card information where payment processing is handled by a third-party payment provider.

7. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Shipping times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

International orders may be affected by customs clearance, local carriers, transportation restrictions, holidays, weather, peak periods, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

For full information about processing times, tracking, delivery issues, shipping availability, and international delivery, please refer to our Shipping Policy.

8. Returns, Refunds and Order Cancellations

Returns, refunds, damaged products, incorrect items, cancellations, failed deliveries, and lost parcels are handled according to our Returns & Refunds Policy.

Return requests generally must be made within the applicable return period and must receive approval before products are sent back.

Products sent to an unauthorized address or returned without prior approval may not be accepted.

Nothing in our return policy limits any mandatory consumer rights available under applicable law.

9. Product Availability

All products are subject to availability.

We may:

• limit quantities;
• discontinue products;
• change packaging;
• update specifications;
• change product combinations or variants;
• restrict sales to certain countries, regions, or customers.

These changes may be made without prior notice where reasonably necessary.

10. Accounts

Where customer accounts are available, you are responsible for maintaining access to the email address or other authentication method associated with your account.

You are responsible for activity carried out through your account unless unauthorized access is caused by circumstances outside your reasonable control.

We may suspend or restrict accounts reasonably believed to be involved in fraud, abuse, security incidents, or violations of these Terms.

11. Intellectual Property

The ETHARO name, logo, branding, website design, text, photographs, graphics, product presentation, and other original content on this website are owned by or licensed to ETHARO unless otherwise stated.

You may use website content for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, sell, publish, commercially exploit, or create derivative works from our content without prior written permission.

12. Reviews, Feedback and User Content

If you submit a review, photograph, comment, feedback, or other content to ETHARO, you confirm that you have the right to provide that content.

You must not submit content that is unlawful, misleading, abusive, defamatory, infringing, obscene, or harmful.

Where permitted by the submission process, you grant ETHARO permission to display, reproduce, and use submitted content for website, customer-service, and promotional purposes.

We may remove content that violates these Terms or applicable law.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping providers, tracking services, review services, social platforms, and other applications.

We are not responsible for the independent operation, content, availability, privacy practices, or terms of third-party services.

Use of those services may be subject to their own terms and policies.

14. Personal Information

Personal information submitted through the website is handled in accordance with our Privacy Policy.

Where required by applicable law, customers may also be provided with choices concerning cookies, analytics, advertising, and data-sharing preferences.

15. Errors and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product information, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors and update information.

If an error materially affects an order that you have already placed, we will contact you where appropriate and provide a reasonable solution, which may include cancellation and refund.

16. Disclaimer

We make reasonable efforts to keep the website available, secure, and accurate, but we do not guarantee that access will always be uninterrupted or error-free.

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis.

Nothing in this section excludes warranties, guarantees, or rights that cannot lawfully be excluded.

17. Limitation of Liability

To the fullest extent permitted by applicable law, ETHARO will not be liable for indirect, incidental, special, or consequential losses arising solely from the use of this website or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Mandatory consumer rights remain unaffected.

18. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of the website, violation of these Terms, or infringement of another party's rights.

This section does not apply where responsibility cannot lawfully be imposed on a consumer.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, technology, or legal requirements.

The latest version will be published on this page with an updated revision date.

Changes will not reduce any rights already available to you under mandatory consumer law.

21. Governing Law

These Terms are governed by the laws applicable to the entity operating ETHARO, subject to any mandatory consumer protection laws that apply in the customer's country or region.

Nothing in these Terms prevents a consumer from relying on rights or protections that cannot legally be waived.

22. Contact

If you have questions about these Terms, your order, or our services, please contact ETHARO through our Contact Us page or the customer service contact information published on this website.